Your privacy is very important to us. We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.
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What is identity theft and how can you protect yourself?
Identity theft is when someone steals and uses your personal identifying information. Information commonly stolen includes name, Social Security number, driver’s license, date of birth, account numbers, etc. This information is then used to fraudulently make purchases, open accounts, apply for credit, pay bills, make insurance claims or more, in your name. Not only can it cause significant damage to your credit, it can cost a great deal of time and money to resolve.
Identity theft continues to be one of the fastest growing crimes in the United States. Marblehead Bank recommends following these tips to keep your information – and your money – safe.
If you have been a victim of identity theft, there are things you can do to reduce the damage
If you suspect that you have been the victim of any type of scam, fraud, skimming or identity theft, please contact us immediately. The sooner you let us know what’s happened, the greater the chance you’ll have of preventing major losses.
If you suspect fraudulent activity on your Marblehead Bank account or have given out your login information, call us immediately at (781) 631-5500 or 1-800-475-1871.
To report Lost/Stolen VISA Credit Cards after business hours call 1-800-558-3424. All other calls after business hours will be directed through our main number connecting all offices at (781) 631-5500 or 1-800-475-1871.
If you have inadvertently given out personal information—including your credit or debit card number, PIN, Social Security number or Federal Tax ID, personal or business Online Banking login information (username or password), please also see the resources below.
Report identity (ID) theft to the Federal Trade Commission (FTC) online at IdentityTheft.gov or by phone at 1-877-438-4338.
If you report identity theft online, you will receive an identity theft report and a recovery plan. Create an account on the website to update your recovery plan, track your progress, and receive prefilled form letters to send to creditors. If you don't create an account, you won't be able to access the report or letters later. Download the FTC's publication PDF for detailed tips, checklists, and sample letters.
If you report identity theft by phone, the FTC will collect the details of your situation. But it won't give you an ID theft report or recovery plan.
You may also choose to report your identity theft to your local police station. It could be necessary if:
Place a fraud alert: 1-888-766-0008
Order a credit report: 1-800-685-1111
Place a fraud alert: 1-888-397-3742
Order a credit report: 1-888-397-3742
Place a fraud alert: 1-800-680-7289
Order a credit report: 1-800-888-4213
Federal Trade Commission
Scams and Identity Theft resources
PLEASE NOTE: All information on our security resources pages is provided as a convenience to customers and non-customers alike. Our Online Privacy & Terms apply to all information posted. In case you are the victim of a financial or other crime involving any of the security issues discussed here, contact law enforcement and other pertinent authorities and organizations IMMEDIATELY. Never send out your personal information by unencrypted email.
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