Your Marblehead Bank Master Money Debit cards are convenient,
versatile, and safe to use. Our secure processing means you
can count on accurate transactions, 24/7, worldwide. To help
ensure your accounts remain safe, remember the following
- After the sale, make sure the card returned to you is
yours, then place it in your wallet.
- Be sure to sign the
back of your card. If you don’t,
a thief will sign your name, and his/her signature on the
sales receipt will easily match the one on your card.
allow a sales clerk to write your card number on a personal
check as identification.Your Statement
- Keep in mind the
approximate date that you receive your statement. If it’s
- Carefully review your monthly statement. If
anything looks unusual, call.
- Shred unwanted statements
and preapproved credit card offers.Actions to Take
a lost or stolen card immediately. For Marblehead Bank
Master Money Debit cards, call the appropriate number listed
at our Lost and Stolen Cards page.
- If you sign a receipt
that has a carbon, keep the carbon or tear it up. Do not
discard it intact.
- Only give your card number over the phone
when you initiate the call.
- Be sure Internet merchants have
proper security measures in place. Look for online security
signs, such as a paddle lock and key in the bottom corner,
a site address that begins https://, or the words Secure
Sockets Layer (SSL). If you’re
unsure, call their customer service number to ask or place
- Keep a list of your account numbers and their
customer service phone numbers in a secure location at
home, in case you need to report a lost or stolen card.
write your PIN on or near your card. It’s
best to memorize it and NOT write it anywhere
- You don’t
have a Marblehead Bank Master Money Debit card? Apply now!
may be calling you
To protect your account, we monitor your ATM and debit card
transactions for potentially fraudulent activity which may
include a sudden change in locale (such as when a U.S.-issued
card is used unexpectedly overseas), a sudden string of costly
purchases, or any pattern associated with new fraud trends
around the world. If we suspect fraudulent ATM or debit card
use, we’ll be calling you to validate the legitimacy
of your transactions. Your participation in responding to
our call is critical to
prevent potential risk and avoid restrictions we may place
on the use of your card.
- Our automated call will ask you to
verify recent transaction activity on your card.
be able to respond via your touchtone keypad.
also be provided a toll-free number to call should you
have additional questions.
Our goal, quite simply, is to minimize your exposure to
risk and the impact of any fraud. To ensure we can continue
to reach you whenever potential fraud is detected, please
keep us informed of your correct phone number and address
at all times. In the meantime, please be diligent in monitoring
transaction activity on your account and contact us immediately
if you identify any fraudulent transactions. Some additional
tips on protecting yourself from debit card fraud are provided
on the back of this insert.
1. Unless absolutely required for a legitimate business
purpose, avoid giving out your:
- Address and ZIP code
- Phone number
- Date of birth
- Social Security number
- Card or account number
- Card expiration date
- Your PIN is private; NEVER give it
2. In stores and at ATMs, always cover your card and PIN,
and watch for:
- Cell phone cameras, mirrors, or other tools
used to view cards and PINs
- People watching your transactions
- Cashiers taking your
card out of sight; take it to the register yourself
unusual activity at ATMs; if you feel uncomfortable, go
to another ATM.
3. Online, you should never respond to unsolicited
- Ask you to verify your card or account number;
such emails are not sent by legitimate business
- Link to
websites; such sites can look legitimate but may collect
data or put spyware on your
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