As always, we remind our clients to never provide your account information or password over the phone or in response to an unsolicited Internet request. You should never provide any sensitive information based upon an email…particularly from a link (“click here”) that is contained in an email.
At Marblehead Bank we NEVER notify clients about termination of access to products and services via an email. Nor do we ever request personal information via an email.
Here are a few good rules to follow to avoid becoming a victim of a phishing or spoofing scam:
- Never provide your personal information in response to an unsolicited request. Whether it is over the phone or on the Internet. Emails and Internet pages created by phishers can look exactly like the real secure emails and Internet pages they are impersonating. If you did not initiate the communication, do not provide any information!
- If you are unsure whether a contact is legitimate, contact Marblehead Bank at 800-475-1871 or 781-631-5500. You should be the one to initiate contact, using information you have verified yourself.
- Never provide your account information or password over the phone or in response to an unsolicited Internet request. Marblehad Bank will never ask you to verify your account information or confirm a password online. Thieves armed with this information and your account number can help themselves to your money.
- Review account statements regularly to ensure all charges are correct. If your account statement is late arriving or does not arrive, call Marblehead Bank and find out why. Also, check your account activity online regularly to catch suspicious activity.
If you received an email and accidentally responded, there are precautions that you can take.
First - run an anti-virus and anti-spyware scan on your computer. Second – login to Internet Banking (be sure to type in the Marblehead Bank URL (https://www.marblebank.com) or follow one of your known good links to our site) and under “Services and Preferences” tab you can change both your login ID and your password. In addition, please notify Marblehead Bank’s Customer Care Department by calling 800-475-1871 or 781-631-5500.
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